{"id":3280,"date":"2023-08-08T16:15:24","date_gmt":"2023-08-08T14:15:24","guid":{"rendered":"https:\/\/www.homeportal.cz\/?page_id=3280"},"modified":"2023-08-08T16:16:09","modified_gmt":"2023-08-08T14:16:09","slug":"vseobecne-obchodni-podminky","status":"publish","type":"page","link":"https:\/\/www.homeportal.cz\/cs\/vseobecne-obchodni-podminky\/","title":{"rendered":"V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>OBCHODN\u00cd PODM\u00cdNKY POSKYTOV\u00c1N\u00cd INTERNETOV\u00c9 SLU\u017dBY HOME PORTAL<\/strong><\/h2>\n\n\n\n<p>(d\u00e1le jen \u201e<strong>Podm\u00ednky<\/strong>\u201c)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \u00davodn\u00ed ustanoven\u00ed<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\">\n<li>Tyto Podm\u00ednky upravuj\u00ed podm\u00ednky poskytov\u00e1n\u00ed slu\u017eby <a href=\"http:\/\/www.homeportal.cz\" target=\"_blank\" rel=\"noopener\" title=\"Home Portal\">Home Portal<\/a> ze strany spole\u010dnosti Portal Jungle, s.r.o., I\u010cO 07613750, se s\u00eddlem V\u00e1clavsk\u00e9 n\u00e1m\u011bst\u00ed 841\/3, 110 00 Praha 1, zapsan\u00e9 v&nbsp;obchodn\u00edm rejst\u0159\u00edku veden\u00e9m M\u011bstsk\u00fdm soudem v&nbsp;Praze pod spisovou zna\u010dkou C 304069 (d\u00e1le jen <strong>\u201ePoskytovatel\u201c<\/strong>), jak je specifikov\u00e1na d\u00e1le v t\u011bchto Podm\u00ednk\u00e1ch (d\u00e1le jen&nbsp;<strong>\u201eSlu\u017eba\u201c<\/strong>). Slu\u017ebu m\u016f\u017ee vyu\u017e\u00edt jak\u00e1koliv pln\u011b sv\u00e9pr\u00e1vn\u00e1 fyzick\u00e1 osoba (d\u00e1le jen&nbsp;<strong>\u201eZ\u00e1jemce\u201c<\/strong>).<\/li>\n\n\n\n<li>Slu\u017eba je dostupn\u00e1 online na internetov\u00fdch str\u00e1nk\u00e1ch Poskytovatele na dom\u00e9n\u011b <strong>homeportal.cz, <\/strong>p\u0159\u00edpadn\u011b na dal\u0161\u00edch internetov\u00fdch str\u00e1nk\u00e1ch Poskytovatele (d\u00e1le jen&nbsp;<strong>\u201ePort\u00e1l\u201c<\/strong>).<\/li>\n\n\n\n<li>Z\u00e1jemce u\u017e\u00edv\u00e1n\u00edm Port\u00e1lu vyjad\u0159uje souhlas s&nbsp;Podm\u00ednkami.<\/li>\n\n\n\n<li>Port\u00e1l jako\u017eto p\u0159edm\u011bt du\u0161evn\u00edho vlastnictv\u00ed, zejm\u00e9na jako\u017eto autorsk\u00e9 d\u00edlo, je chr\u00e1n\u011bn p\u0159\u00edslu\u0161n\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy, zejm\u00e9na z\u00e1konem \u010d. 121\/2000 Sb., autorsk\u00fdm z\u00e1konem, ve&nbsp;zn\u011bn\u00ed pozd\u011bj\u0161\u00edch p\u0159edpis\u016f. Ve\u0161ker\u00e1 pr\u00e1va k&nbsp;Port\u00e1lu tak n\u00e1le\u017e\u00ed Poskytovateli a vykon\u00e1v\u00e1 je v\u00fdlu\u010dn\u011b Poskytovatel.<\/li>\n\n\n\n<li>Poskytovatel je opr\u00e1vn\u011bn ke zprost\u0159edkov\u00e1n\u00ed spot\u0159ebitelsk\u00fdch \u00fav\u011br\u016f jako\u017eto samostatn\u00fd zprost\u0159edkovatel podle z\u00e1kona \u010d. 257\/2016 Sb., o spot\u0159ebitelsk\u00e9m \u00fav\u011bru, ve zn\u011bn\u00ed pozd\u011bj\u0161\u00edch p\u0159edpis\u016f (d\u00e1le jen \u201e<strong>ZS\u00da\u201c<\/strong>). Na z\u00e1klad\u011b smlouvy o poskytov\u00e1n\u00ed Slu\u017eby, jej\u00ed\u017e obsah je upraven t\u011bmito Podm\u00ednkami (d\u00e1le jen&nbsp;<strong>\u201eSmlouva\u201c<\/strong>), v\u0161ak Poskytovatel nezaji\u0161\u0165uje zprost\u0159edkov\u00e1n\u00ed spot\u0159ebitelsk\u00e9ho \u00fav\u011bru jm\u00e9nem a na \u00fa\u010det Z\u00e1jemce a tyto Podm\u00ednky ani Smlouva nejsou smlouvou o zprost\u0159edkov\u00e1n\u00ed spot\u0159ebitelsk\u00e9ho \u00fav\u011bru ani jinou smlouvou mezi zprost\u0159edkovatelem a spot\u0159ebitelem dle ZS\u00da a Poskytovatel tak Z\u00e1jemci neposkytuje \u017e\u00e1dnou slu\u017ebu dle ZS\u00da.<\/li>\n\n\n\n<li>Poskytovatel je d\u00e1le opr\u00e1vn\u011bn k&nbsp;poskytov\u00e1n\u00ed realitn\u00edho zprost\u0159edkov\u00e1n\u00ed jako\u017eto realitn\u00ed zprost\u0159edkovatel podle z\u00e1kona \u010d. 39\/2020 Sb., o realitn\u00edm zprost\u0159edkov\u00e1n\u00ed, ve zn\u011bn\u00ed pozd\u011bj\u0161\u00edch p\u0159edpis\u016f (d\u00e1le jen \u201e<strong>ZRZ\u201c<\/strong>). Na z\u00e1klad\u011b Smlouvy v\u0161ak Poskytovatel neposkytuje Z\u00e1jemci slu\u017ebu realitn\u00edho zprost\u0159edkov\u00e1n\u00ed a tyto Podm\u00ednky ani Smlouva nejsou smlouvou o realitn\u00edm zprost\u0159edkov\u00e1n\u00ed ani jinou smlouvou mezi zprost\u0159edkovatelem a spot\u0159ebitelem dle ZRZ a Poskytovatel tak Z\u00e1jemci neposkytuje \u017e\u00e1dnou slu\u017ebu dle ZRZ. &nbsp;&nbsp;&nbsp;<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>II.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Smlouva<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\">\n<li>Z\u00e1jemce sjedn\u00e1v\u00e1 poskytov\u00e1n\u00ed Slu\u017eby vypln\u011bn\u00edm online \u017e\u00e1dosti na Port\u00e1lu Poskytovatele potvrzen\u00edm mo\u017enosti pro odes\u00edl\u00e1n\u00ed formul\u00e1\u0159e po vypln\u011bn\u00ed v\u0161ech po\u017eadovan\u00fdch \u00fadaj\u016f. Z\u00e1jemce je povinen do \u017e\u00e1dosti vyplnit pouze pravdiv\u00e9 a aktu\u00e1ln\u00ed \u00fadaje. Poskytovatel tyto \u00fadaje nijak neov\u011b\u0159uje, neodpov\u00edd\u00e1 za jejich spr\u00e1vnost, a tedy ani za d\u016fsledky pou\u017eit\u00ed nepravdiv\u00fdch, neaktu\u00e1ln\u00edch nebo jinak nespr\u00e1vn\u00fdch \u00fadaj\u016f.<\/li>\n\n\n\n<li>Potvrzen\u00edm \u017e\u00e1dosti na Port\u00e1lu Z\u00e1jemce p\u0159ij\u00edm\u00e1 tyto Podm\u00ednky, \u010d\u00edm\u017e doch\u00e1z\u00ed k uzav\u0159en\u00ed Smlouvy. Z\u00e1jemce m\u016f\u017ee t\u00edmto zp\u016fsobem uzav\u0159\u00edt v\u00edce Smluv. &nbsp;&nbsp;<\/li>\n\n\n\n<li>Zpracov\u00e1n\u00ed \u00fadaj\u016f, kter\u00e9 p\u0159edstavuj\u00ed osobn\u00ed \u00fadaje Z\u00e1jemce, podl\u00e9h\u00e1 Podm\u00ednk\u00e1m zpracov\u00e1n\u00ed osobn\u00edch \u00fadaj\u016f, kter\u00e9 jsou v\u017edy dostupn\u00e9 na Port\u00e1lu.<\/li>\n\n\n\n<li>Ka\u017ed\u00e1 Smlouva v\u010detn\u011b t\u011bchto Podm\u00ednek bude ulo\u017eena u Poskytovatele elektronicky. Smlouva je uzav\u0159ena v&nbsp;\u010desk\u00e9m jazyce a pouze v&nbsp;\u010desk\u00e9m jazyce ji lze uzav\u0159\u00edt. Jednotliv\u00e9 technick\u00e9 kroky vedouc\u00ed k&nbsp;uzav\u0159en\u00ed Smlouvy jsou uvedeny v&nbsp;odstavc\u00edch 1 \u2013 3 tohoto \u010dl\u00e1nku.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>III.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Slu\u017eba<\/strong><\/h3>\n\n\n\n<p>Obsahem Slu\u017eby je v&nbsp;z\u00e1vislosti na \u00fadaj\u00edch a po\u017eadavc\u00edch uveden\u00fdch v&nbsp;\u017e\u00e1dosti Z\u00e1jemcem:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>shrom\u00e1\u017ed\u011bn\u00ed a vyhodnocen\u00ed \u00fadaj\u016f Z\u00e1jemce;<ul><li>zaji\u0161t\u011bn\u00ed nab\u00eddky spot\u0159ebitelsk\u00fdch \u00fav\u011br\u016f na bydlen\u00ed, kter\u00e9 r\u00e1mcov\u011b vyhovuj\u00ed po\u017eadavk\u016fm a pot\u0159eb\u00e1m Z\u00e1jemce, a to zejm\u00e9na na z\u00e1klad\u011b posouzen\u00ed \u00fadaj\u016f Z\u00e1jemce vzhledem k&nbsp;nab\u00eddk\u00e1m, podm\u00ednk\u00e1m a pravidl\u016fm jednotliv\u00fdch poskytovatel\u016f \u00fav\u011br\u016f, p\u0159\u00edpadn\u011b samostatn\u00fdch zprost\u0159edkovatel\u016f \u00fav\u011br\u016f, a to prost\u0159ednictv\u00edm p\u0159ed\u00e1n\u00ed \u00fadaj\u016f dle n\u00e1sleduj\u00edc\u00edho bodu;<\/li><\/ul><ul><li>kontaktov\u00e1n\u00ed p\u0159\u00edslu\u0161n\u00fdch poskytovatel\u016f nebo zprost\u0159edkovatel\u016f dan\u00e9ho spot\u0159ebitelsk\u00e9ho \u00fav\u011bru, jejich\u017e nab\u00eddce po\u017eadavky Z\u00e1jemce odpov\u00eddaj\u00ed, v\u010detn\u011b p\u0159ed\u00e1n\u00ed \u00fadaj\u016f Z\u00e1jemce t\u011bmto poskytovatel\u016fm nebo zprost\u0159edkovatel\u016fm;<\/li><\/ul><ul><li>zaji\u0161t\u011bn\u00ed nab\u00eddky nemovit\u00e9 v\u011bci ke koupi Z\u00e1jemcem, p\u0159\u00edpadn\u011b k&nbsp;prodeji nemovit\u00e9 v\u011bci Z\u00e1jemcem, kter\u00e1 r\u00e1mcov\u011b vyhovuje po\u017eadavk\u016fm a pot\u0159eb\u00e1m Z\u00e1jemce, a to zejm\u00e9na na z\u00e1klad\u011b posouzen\u00ed \u00fadaj\u016f Z\u00e1jemce vzhledem k&nbsp;nab\u00eddk\u00e1m, podm\u00ednk\u00e1m a pravidl\u016fm jednotliv\u00fdch prod\u00e1vaj\u00edc\u00edch nebo kupuj\u00edc\u00edch, p\u0159\u00edpadn\u011b jejich z\u00e1stupc\u016f (realitn\u00edch zprost\u0159edkovatel\u016f), a to prost\u0159ednictv\u00edm p\u0159ed\u00e1n\u00ed \u00fadaj\u016f dle n\u00e1sleduj\u00edc\u00edho bodu;<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>kontaktov\u00e1n\u00ed p\u0159\u00edslu\u0161n\u00fdch prod\u00e1vaj\u00edc\u00edch nebo kupuj\u00edc\u00edch nemovit\u00e9 v\u011bci, p\u0159\u00edpadn\u011b jejich z\u00e1stupc\u016f (realitn\u00edch zprost\u0159edkovatel\u016f), jejich\u017e nab\u00eddce nebo popt\u00e1vce po\u017eadavky Z\u00e1jemce odpov\u00eddaj\u00ed, v\u010detn\u011b p\u0159ed\u00e1n\u00ed \u00fadaj\u016f Z\u00e1jemce t\u011bmto osob\u00e1m.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Slu\u017eba zahrnuje v\u00fdlu\u010dn\u011b \u010dinnosti uveden\u00e9 v&nbsp;p\u0159edchoz\u00edm odstavci, p\u0159i\u010dem\u017e Poskytovatel Z\u00e1jemci nezaru\u010duje, \u017ee skute\u010dn\u011b obdr\u017e\u00ed nab\u00eddku dle p\u0159edchoz\u00edho odstavce nebo \u017ee bude p\u0159\u00edslu\u0161n\u00fdm poskytovatelem slu\u017eby nebo jinou t\u0159et\u00ed stranou kontaktov\u00e1n. &nbsp;&nbsp;<\/li>\n\n\n\n<li>Poskytovatel poskytuje Z\u00e1jemci Slu\u017ebu bezplatn\u011b.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>IV.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\">\n<li>Smlouva se uzav\u00edr\u00e1 na dobu ur\u010ditou p\u011bti let.<\/li>\n\n\n\n<li>Z\u00e1jemce i Poskytovatel je opr\u00e1vn\u011bn Smlouvu kdykoli vypov\u011bd\u011bt bez ud\u00e1n\u00ed d\u016fvodu, a to v\u00fdpov\u011bd\u00ed zaslanou e-mailem na kontaktn\u00ed e-mailovou adresu druh\u00e9 strany. V\u00fdpov\u011bdn\u00ed doba je jeden m\u011bs\u00edc a za\u010d\u00edn\u00e1 b\u011b\u017eet prvn\u00edm dnem kalend\u00e1\u0159n\u00edho m\u011bs\u00edce n\u00e1sleduj\u00edc\u00edho po doru\u010den\u00ed v\u00fdpov\u011bdi. Z\u00e1jemce bere na v\u011bdom\u00ed, \u017ee i po uplynut\u00ed t\u00e9to v\u00fdpov\u011bdn\u00ed doby m\u016f\u017ee b\u00fdt kontaktov\u00e1n t\u0159et\u00ed stranou s&nbsp;nab\u00eddkou vze\u0161lou z&nbsp;p\u0159ed\u00e1n\u00ed \u00fadaj\u016f Z\u00e1jemce v&nbsp;souladu se Smlouvou po dobu jej\u00ed \u00fa\u010dinnosti. &nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Tyto Podm\u00ednky, Smlouva, jako\u017e i pr\u00e1vn\u00ed vztahy mezi Z\u00e1jemcem a Poskytovatelem podle t\u011bchto Podm\u00ednek se \u0159\u00edd\u00ed pr\u00e1vem \u010cesk\u00e9 republiky.<\/li>\n\n\n\n<li>Z\u00e1jemce se v&nbsp;p\u0159\u00edpad\u011b pot\u0159eby \u0159e\u0161en\u00ed p\u0159\u00edpadn\u00fdch spor\u016f ze Smlouvy nebo t\u011bchto Podm\u00ednek mimosoudn\u00ed cestou m\u016f\u017ee obr\u00e1tit na:<ol><li>\u010ceskou obchodn\u00ed inspekci za \u00fa\u010delem \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f podle ustanoven\u00ed \u00a7 20e z\u00e1kona \u010d. 634\/1992 Sb. o ochran\u011b spot\u0159ebitele, ve zn\u011bn\u00ed pozd\u011bj\u0161\u00edch p\u0159edpis\u016f, nebo<\/li><\/ol>\n<ol class=\"wp-block-list\">\n<li>platformu RSO provozovanou Evropskou Komis\u00ed v souladu s \u010dl\u00e1nkem 14 Na\u0159\u00edzen\u00ed Evropsk\u00e9ho parlamentu a Rady (EU) \u010d. 524\/2013 ze dne 21. kv\u011btna 2013 o \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f on-line a o zm\u011bn\u011b na\u0159\u00edzen\u00ed (ES) \u010d. 2006\/2004 a sm\u011brnice 2009\/22\/ES (na\u0159\u00edzen\u00ed o \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f on-line). Tato platforma je p\u0159\u00edstupn\u00e1 online na:<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n<p><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage<\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stane-li se kter\u00e9koliv ustanoven\u00ed t\u011bchto Podm\u00ednek neplatn\u00fdm nebo nevymahateln\u00fdm, nebude t\u00edm \u017e\u00e1dn\u00fdm zp\u016fsobem dot\u010dena platnost ani vymahatelnost ostatn\u00edch ustanoven\u00ed t\u011bchto Podm\u00ednek. Smluvn\u00ed strany sjedn\u00e1vaj\u00ed, \u017ee neplatn\u00e9 nebo nevymahateln\u00e9 ustanoven\u00ed nahrad\u00ed nov\u00fdm ustanoven\u00edm ve zn\u011bn\u00ed, kter\u00e9 odpov\u00edd\u00e1 z\u00e1m\u011bru vyj\u00e1d\u0159en\u00e9mu v p\u016fvodn\u00edm zn\u011bn\u00ed Podm\u00ednek.<\/li>\n\n\n\n<li>Z\u00e1jemce bere na v\u011bdom\u00ed, \u017ee v pr\u016fb\u011bhu trv\u00e1n\u00ed Smlouvy mohou nastat okolnosti, kter\u00e9 vyvolaj\u00ed rozumnou pot\u0159ebu zm\u011bny Podm\u00ednek. Za t\u00edmto \u00fa\u010delem se sjedn\u00e1v\u00e1, \u017ee Poskytovatel je opr\u00e1vn\u011bn zm\u011bnit Podm\u00ednky v nezbytn\u00e9m rozsahu. O zm\u011bn\u011b Podm\u00ednek je Poskytovatel povinen Z\u00e1jemce neprodlen\u011b informovat prost\u0159ednictv\u00edm e-mailov\u00e9 zpr\u00e1vy zaslan\u00e9 Z\u00e1jemci na jeho kontaktn\u00ed adresu. Z\u00e1jemce je opr\u00e1vn\u011bn tuto zm\u011bnu Podm\u00ednek odm\u00edtnout, o \u010dem\u017e je povinen Poskytovatele vyrozum\u011bt prost\u0159ednictv\u00edm jemu zaslan\u00e9 e-mailov\u00e9 zpr\u00e1vy, a to nejpozd\u011bji do jednoho m\u011bs\u00edce ode dne, kdy mu bylo ozn\u00e1men\u00ed o zm\u011bn\u011b Podm\u00ednek doru\u010deno, a sou\u010dasn\u011b je opr\u00e1vn\u011bn Smlouvu v&nbsp;t\u00e9\u017ee lh\u016ft\u011b (ve smyslu \u00a7 1752 z\u00e1kona \u010d. 89\/2012 Sb., ob\u010dansk\u00e9ho z\u00e1kon\u00edku, ve zn\u011bn\u00ed pozd\u011bj\u0161\u00edch p\u0159edpis\u016f), vypov\u011bd\u011bt s&nbsp;okam\u017eitou \u00fa\u010dinnost\u00ed.<\/li>\n\n\n\n<li>Tyto Podm\u00ednky nab\u00fdvaj\u00ed \u00fa\u010dinnosti dnem 1.1. 2023.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Pravidla vy\u0159izov\u00e1n\u00ed st\u00ed\u017enost\u00ed a reklamac\u00ed<\/strong><\/h2>\n\n\n\n<p><strong>&nbsp;<\/strong>(d\u00e1le jen<strong> \u201eReklama\u010dn\u00ed \u0159\u00e1d\u201c<\/strong>)<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\">\n<li>Tento Reklama\u010dn\u00ed \u0159\u00e1d upravuje postup spole\u010dnosti Portal Jungle, s.r.o., I\u010cO 07613750, se s\u00eddlem V\u00e1clavsk\u00e9 n\u00e1m\u011bst\u00ed 841\/3, 110 00 Praha 1, zapsan\u00e9 v&nbsp;obchodn\u00edm rejst\u0159\u00edku veden\u00e9m M\u011bstsk\u00fdm soudem v&nbsp;Praze pod spisovou zna\u010dkou C 304069 (d\u00e1le jen <strong>\u201ePoskytovatel\u201c<\/strong>) p\u0159i vy\u0159izov\u00e1n\u00ed st\u00ed\u017enost\u00ed a reklamac\u00ed. Reklamac\u00ed neboli st\u00ed\u017enost\u00ed se p\u0159itom rozum\u00ed sd\u011blen\u00ed, ve kter\u00e9m klient Poskytovatele nebo kter\u00e1koli jin\u00e1 opr\u00e1vn\u011bn\u00e1 osoba (d\u00e1le jen \u201e<strong>St\u011b\u017eovatel<\/strong>\u201c) vyjad\u0159uje nespokojenost \u010di nesouhlas se zp\u016fsobem \u010di v\u00fdsledkem poskytnut\u00ed ur\u010dit\u00e9 j\u00edm objednan\u00e9 slu\u017eby Poskytovatele a\/nebo upozor\u0148uje na j\u00edm vn\u00edman\u00e9 nedostatky v \u010dinnosti Poskytovatele nebo v jedn\u00e1n\u00ed jej\u00edch pracovn\u00edk\u016f, v\u010detn\u011b jedn\u00e1n\u00ed v&nbsp;rozporu s&nbsp;p\u0159\u00edslu\u0161n\u00fdmi pr\u00e1vn\u00edmi a jin\u00fdmi p\u0159edpisy (d\u00e1le jen \u201e<strong>Reklamace<\/strong>\u201c).<\/li>\n\n\n\n<li>Pod\u00e1n\u00ed Reklamace je mo\u017en\u00e9 u\u010dinit:<\/li>\n\n\n\n<li>e-mailem na adresu <a href=\"mailto:info@homeportal.cz\">info@homeportal.cz<\/a>, nebo<\/li>\n\n\n\n<li>p\u00edsemn\u011b dopisem na adresu V\u00e1clavsk\u00e9 n\u00e1m\u011bst\u00ed 841\/3, 110 00 Praha 1<\/li>\n\n\n\n<li>Z&nbsp;podan\u00e9 Reklamace mus\u00ed b\u00fdt patrn\u00e9, kdo ji pod\u00e1v\u00e1, co je p\u0159edm\u011btem st\u00ed\u017enosti a kontaktn\u00ed \u00fadaje na St\u011b\u017eovatele. Nezbytn\u00fdmi n\u00e1le\u017eitostmi ka\u017ed\u00e9 Reklamace tedy jsou zejm\u00e9na identifikace St\u011b\u017eovatele v&nbsp;rozsahu jm\u00e9no, p\u0159\u00edjmen\u00ed, datum narozen\u00ed a adresa (resp. identifikace jeho z\u00e1stupce, pokud je to relevantn\u00ed), p\u0159edm\u011bt Reklamace zahrnuj\u00edc\u00ed popis vyt\u00fdkan\u00e9 skute\u010dnosti v\u010detn\u011b \u010dasov\u00fdch informac\u00ed a ozna\u010den\u00ed slu\u017eby, kter\u00e1 je p\u0159edm\u011btem Reklamace, a kontaktn\u00ed \u00fadaje St\u011b\u017eovatele, jejich\u017e prost\u0159ednictv\u00edm je mo\u017en\u00e9 s&nbsp;n\u00edm komunikovat v&nbsp;pr\u016fb\u011bhu \u0159e\u0161en\u00ed Reklamace a urychlit tak jeho pr\u016fb\u011bh (e-mailov\u00e1 adresa, telefonn\u00ed \u010d\u00edslo).<\/li>\n\n\n\n<li>Ka\u017ed\u00e1 reklamace je archivov\u00e1na v&nbsp;elektronick\u00e9 form\u011b.<\/li>\n\n\n\n<li>O zp\u016fsobu \u0159e\u0161en\u00ed Reklamace je St\u011b\u017eovatel informov\u00e1n bez zbyte\u010dn\u00e9ho odkladu pot\u00e9, co je o Reklamaci rozhodnuto. Poskytovatel je povinen o Reklamaci a p\u0159\u00edpadn\u00e9m zp\u016fsobu jej\u00edho \u0159e\u0161en\u00ed rozhodnout bez prodlen\u00ed, nejpozd\u011bji do 30 dn\u00ed ode dne, kdy byla Reklamace doru\u010dena Poskytovateli. Doba, po kterou je St\u011b\u017eovatel v&nbsp;prodlen\u00ed s&nbsp;dopln\u011bn\u00edm nezbytn\u00fdch \u00fadaj\u016f, se to t\u00e9to lh\u016fty nezapo\u010d\u00edt\u00e1v\u00e1.&nbsp; &nbsp;<\/li>\n\n\n\n<li>Jestli\u017ee St\u011b\u017eovatel nesouhlas\u00ed s&nbsp;vy\u0159\u00edzen\u00edm reklamace, je opr\u00e1vn\u011bn podat proti tomuto vy\u0159\u00edzen\u00ed opravn\u00fd prost\u0159edek, a to obdobn\u011b podle odstavc\u016f 2. a 2. v\u00fd\u0161e. O opravn\u00e9m prost\u0159edku rozhoduje statut\u00e1rn\u00ed org\u00e1n Poskytovatele. &nbsp;&nbsp;<\/li>\n\n\n\n<li>Jestli\u017ee St\u011b\u017eovatel nesouhlas\u00ed s&nbsp;vy\u0159\u00edzen\u00edm Reklamace, je d\u00e1le opr\u00e1vn\u011bn se obr\u00e1tit na:<ol><li>\u010ceskou obchodn\u00ed inspekci za \u00fa\u010delem \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f podle ustanoven\u00ed \u00a7 20e z\u00e1kona \u010d. 634\/1992 Sb. o ochran\u011b spot\u0159ebitele, ve zn\u011bn\u00ed pozd\u011bj\u0161\u00edch p\u0159edpis\u016f, nebo<\/li><\/ol>\n<ol class=\"wp-block-list\">\n<li>platformu RSO provozovanou Evropskou Komis\u00ed v souladu s \u010dl\u00e1nkem 14 Na\u0159\u00edzen\u00ed Evropsk\u00e9ho parlamentu a Rady (EU) \u010d. 524\/2013 ze dne 21. kv\u011btna 2013 o \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f on-line a o zm\u011bn\u011b na\u0159\u00edzen\u00ed (ES) \u010d. 2006\/2004 a sm\u011brnice 2009\/22\/ES (na\u0159\u00edzen\u00ed o \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f on-line). Tato platforma je p\u0159\u00edstupn\u00e1 online na:<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n<p><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage<\/a><\/p>\n\n\n\n<p>O mo\u017enosti tohoto postupu Poskytovatel St\u011b\u017eovatele v\u017edy informuje v&nbsp;odpov\u011bdi na Reklamaci. &nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tento Reklama\u010dn\u00ed \u0159\u00e1d nab\u00fdv\u00e1 \u00fa\u010dinnosti dnem 1. 1. 2023. Poskytovatel m\u016f\u017ee tento Reklama\u010dn\u00ed \u0159\u00e1d m\u011bnit, p\u0159i\u010dem\u017e ka\u017ed\u00e1 jeho zm\u011bna nab\u00fdv\u00e1 v\u017edy \u00fa\u010dinnosti dnem zp\u0159\u00edstupn\u011bn\u00ed aktu\u00e1ln\u00edho zn\u011bn\u00ed Reklama\u010dn\u00edho \u0159\u00e1du internetov\u00fdch str\u00e1nk\u00e1ch Poskytovatele.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>OBCHODN\u00cd PODM\u00cdNKY POSKYTOV\u00c1N\u00cd INTERNETOV\u00c9 SLU\u017dBY HOME PORTAL (d\u00e1le jen \u201ePodm\u00ednky\u201c) I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \u00davodn\u00ed ustanoven\u00ed II.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Smlouva III.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Slu\u017eba Obsahem Slu\u017eby je v&nbsp;z\u00e1vislosti na \u00fadaj\u00edch a po\u017eadavc\u00edch uveden\u00fdch v&nbsp;\u017e\u00e1dosti Z\u00e1jemcem: IV.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage Pravidla vy\u0159izov\u00e1n\u00ed st\u00ed\u017enost\u00ed a reklamac\u00ed &nbsp;(d\u00e1le jen \u201eReklama\u010dn\u00ed \u0159\u00e1d\u201c) https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage O mo\u017enosti tohoto postupu Poskytovatel St\u011b\u017eovatele v\u017edy informuje v&nbsp;odpov\u011bdi na Reklamaci. &nbsp;&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-3280","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.homeportal.cz\/cs\/wp-json\/wp\/v2\/pages\/3280","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.homeportal.cz\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.homeportal.cz\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.homeportal.cz\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.homeportal.cz\/cs\/wp-json\/wp\/v2\/comments?post=3280"}],"version-history":[{"count":2,"href":"https:\/\/www.homeportal.cz\/cs\/wp-json\/wp\/v2\/pages\/3280\/revisions"}],"predecessor-version":[{"id":3282,"href":"https:\/\/www.homeportal.cz\/cs\/wp-json\/wp\/v2\/pages\/3280\/revisions\/3282"}],"wp:attachment":[{"href":"https:\/\/www.homeportal.cz\/cs\/wp-json\/wp\/v2\/media?parent=3280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}